Refund policy

At Kilmore & Co, we want every piece of country clothing you choose to bring warmth, comfort, and timeless style to your wardrobe. If your purchase isn’t quite right, our returns process is straightforward and hassle-free.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

Items must be unused, unworn, and in their original condition
All original packaging must be included

Kilmore & Co does not charge any restocking fees.

How to Start a Return

To begin a return, please contact us at:

Email: info@kilmoreandco.com

Include your order number and the reason for your return, and our support team will guide you through the next steps.

Please note:

Customers are responsible for return shipping costs, unless the item is faulty or incorrect
We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit

Exchanges

If you would like to exchange an item for a different size or style, simply let us know when you contact us and we’ll do our best to help you find the perfect fit.

Refunds

Once your return has been received and inspected, we will issue a refund to your original payment method within 7 business days.

Please allow additional time for your bank or payment provider to process and display the refund on your statement.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible.
This policy does not affect your rights under Australian Consumer Law, which provides guarantees for faulty or misdescribed products.